FAQs - Swanz

Welcome to our FAQs page! Here, you'll find answers to the most commonly asked questions about shopping at Swanz. If your question isn’t listed, contact us at care@swanzwoman.com or +91 85953 55570.

Shipping

Q: How long does delivery take?
A: Delivery takes 2–3 business days in North India and Tier 1 cities and 5–7 business days in South India and other locations after your order is shipped.

Q: Are there any shipping charges?
A: We offer free shipping for all orders, regardless of the order value.

Q: Do you ship internationally?
A: No. Currently, we deliver only within India.

Payments

Q: What payment methods are accepted?
A: We accept secure online payments through the payment options available at checkout, as well as Cash on Delivery (COD).

Q: Is Cash on Delivery (COD) available?
A: Yes, COD is available for eligible orders. COD orders may be confirmed through a verification call or message before dispatch.

7 Days Free Exchange

Q: How do I request an exchange?
A: Contact Swanz customer support within 7 days of delivery at care@swanzwoman.com or through WhatsApp. Share your Order ID, product details, and photos. Our team will guide you through the exchange process.

Q: Is there an exchange fee?
A: No. We offer 7 Days Free Exchange on eligible products. There is no exchange fee, and applicable exchange shipping costs are covered by Swanz.

Q: What condition must the product be in for an exchange?
A: Products must be unused, unworn, and unwashed, with original tags and packaging intact. All exchanges are subject to hygiene and quality checks.

Q: Which items are not eligible for exchange?
A: Due to hygiene reasons, panties, shapewear, lingerie sets, stick-on bras, and pasties are not eligible for exchange. Gift cards and store credits are also excluded.

Q: What should I do if I receive an incorrect or damaged product?
A: Contact our support team within 7 days of delivery with your Order ID and clear product photos. Our team will review the issue and help arrange an eligible exchange.

Products

Q: How do I know my size?
A: Refer to the Size Guide available on the relevant product page to help you find the right fit.

Q: What materials are used in your products?
A: We use high-quality, breathable, and skin-friendly materials designed for comfort and durability. Detailed material information is available on individual product pages.

Discounts & Promotions

Q: How do I apply a discount code?
A: Enter your discount code in the designated field during checkout and select Apply. If the code is valid and applicable, the discount will be reflected in your order total.

Q: Can I use multiple offers at the same time?
A: Generally, only one promotional offer can be applied per order. Eligible gift cards or vouchers may be used according to their applicable terms and conditions.

Order Tracking

Q: How do I track my order?
A: Once your order is shipped, tracking information will be shared through the available communication channels. You can use the provided tracking details to check the delivery status of your order.

About Swanz

Q: What makes Swanz unique?
A: Swanz is focused on creating comfortable, high-quality intimate wear designed for everyday use. Our products prioritize comfort, fit, functionality, and thoughtful design.

Q: How can I contact customer support?
A: Email care@swanzwoman.com, call +91 85953 55570, or chat with us on WhatsApp.

We hope this answers your questions. If you need further assistance, please contact our support team. Happy shopping with Swanz!

Shipping and Refunds

Q: Is Cash on Delivery free?
A: Yes. There is no additional Cash on Delivery fee where COD is available for your PIN code.

Q: Can I return my order for a refund?
A: We do not offer returns for refunds. You may request an exchange within 7 days of delivery, subject to the exchange policy and eligibility checks.