Refund policy

Return & Refund Policy

Welcome to Swanz!

At Swanz, we want you to shop with confidence. Please read our Return & Refund Policy carefully before placing an order.

This policy applies to purchases made through www.swanzwoman.com, operated by Belle Lingeries Private Limited.

1. 7-Day Exchange-Only Policy

Swanz follows a 7-day exchange-only policy.

  • Exchange requests must be raised within 7 calendar days of delivery.

  • We do not accept regular product returns.

  • We do not offer refunds for change of mind, size or style preferences, or other non-defective purchases.

  • Exchanges are subject to verification and replacement product availability.

  • Exchange pickup and replacement shipping are completely FREE.

This policy does not affect any rights or remedies available under applicable consumer-protection law.

2. How to Request an Exchange

To request an exchange, please contact our customer support team within 7 days of receiving your order.

Email: care.swanzwoman@gmail.com

Call or WhatsApp: +91 85953 55580

Please share the following information:

  1. Your order number

  2. Product name and details

  3. Reason for requesting an exchange

  4. Preferred replacement size or product

  5. Clear product photographs, if the item is damaged, defective, or incorrect

Our customer support team will review your request and guide you through the exchange process.

Important: Please do not send any product back before receiving instructions from our support team.

3. Free Exchange Pickup & Shipping

At Swanz, all exchange pickup and replacement shipping charges are borne by us.

For approved exchanges:

  • Exchange pickup: FREE

  • Reverse shipping: FREE

  • Replacement product shipping: FREE

  • Total exchange shipping charges to the customer: ₹0

Our customer support team will provide the applicable pickup or shipping instructions.

4. Exchange Eligibility and Process

Please retain the product, its original tags, and packaging in the condition received until your exchange request has been reviewed.

Once you contact us:

  • Our team will review the exchange request.

  • We will confirm the availability of the requested replacement.

  • If an exchange is approved, our team will provide pickup or shipping instructions.

  • Swanz will bear all pickup and replacement delivery charges.

Exchange approval and replacement availability are subject to review. Processing timelines will be communicated by our support team.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible.

Share your order details and clear photographs of the issue, where available.

Our team will review your concern and provide an appropriate resolution in accordance with applicable consumer-protection law.

Your statutory consumer rights remain unaffected by this exchange-only policy.

6. Returns and Refunds

Swanz operates on an exchange-only basis.

  • Regular returns are not accepted.

  • Refunds are not provided for change of mind, size or style preferences, or other discretionary exchange requests.

  • Eligible exchanges are resolved by providing a replacement product rather than a refund.

  • Refunds or other remedies required under applicable law will be provided in accordance with that law.

7. Customer Support

For assistance with exchanges or order-related concerns, please contact:

Swanz Customer Care

Email: care.swanzwoman@gmail.com

Phone & WhatsApp: +91 85953 55580

Support Hours: Monday–Saturday, 10:00 AM–6:30 PM IST

Website: https://www.swanzwoman.com

8. Consumer Grievance Redressal

For consumer complaints, unresolved concerns, or grievances regarding orders, exchanges, or services, please contact our designated consumer grievance channel.

Consumer Grievance Email: care@swanzwoman.com

Our team will review complaints and address them in accordance with applicable consumer-protection requirements.

9. Business Information

Brand: Swanz

Legal Entity: Belle Lingeries Private Limited

Registered Address:

B-91, Roop Nagar Industrial Area, Loni, Ghaziabad, Uttar Pradesh – 201102, India

GSTIN: 09AADCB6602P2ZC

Swanz reserves the right to update this policy from time to time. The latest version will be published on our website. Nothing in this policy excludes or limits consumer rights provided under applicable law.