Swanz Exchange Policy | Seven-Day Exchange Window

Swanz Exchange Policy | Seven-Day Exchange Window

Swanz — 7 Days Free Exchange

Your comfort matters. Our exchange process is simple, transparent, and hygiene-first.

7 Days Free Exchange QC & Hygiene
7 Days Free Exchange: Contact Swanz within 7 calendar days of delivery to request an exchange. All items must pass our hygiene and quality checks.

1) Exchange Eligibility

  • Request an exchange within 7 days of delivery.
  • Items must be unused, unworn, and unwashed.
  • Original tags, packaging, and inserts must be intact.
  • Freebie Policy: If your order included a freebie, send it back with the main item. Missing freebies may lead to a ₹100 penalty or rejection of the request.

2) Items Not Eligible for Exchange

For hygiene reasons, the following items are excluded:

  • Panties, Shapewear & Lingerie Sets
  • Stick-on Bras & Pasties
  • Gift Cards / Store Credits

3) Quality & Hygiene Checks

  • Items showing signs of wear, washing, or missing tags are ineligible.
  • Items with stains, marks, or odors, including perfume or deodorant, are ineligible.
  • Items that fail quality checks will be sent back at the customer's expense.

4) 7 Days Free Exchange

  • One exchange per item only.
  • Free Exchange: No exchange fee is charged.
  • If you choose a higher-priced item, pay only the product price difference online upfront.
  • Please check your fit using our Bra-Size Calculator before requesting an exchange.

5) How to Request an Exchange

Important: You can request an exchange for one or multiple items. Send only the approved items in the exact quantity confirmed by our team. Extra items beyond authorization are not covered by the exchange request. Include any applicable freebie to avoid the ₹100 penalty. Exchanges are free; no exchange fee applies.

  1. Contact: Email care@swanzwoman.com or message us on WhatsApp within 7 days of delivery.
  2. Share Details: Provide your Order ID, the items and quantities you want to exchange, and product photos.
  3. Confirm: Follow the instructions from our support team. There is no exchange fee. If you choose a higher-priced item, pay only the product price difference upfront.
  4. Quality Check: Quality checks take 24–48 business hours after the items reach us.

Need Help with Swanz?

WhatsApp/Phone: +91 85953 55570
Email: care@swanzwoman.com

Always hygiene-first and customer-first.

Exchange-Only Policy

Swanz offers exchanges only, not returns for refunds. Requests must be raised within 7 calendar days of delivery, subject to the eligibility and hygiene conditions above. Refunds are not provided for change-of-mind returns, except where required by applicable law.