You may browse the website without creating an account. Information may be collected when you register, sign in, place an order, submit a form, or interact with Swanz.

• Identity and order information: Name, delivery address, billing details, date of birth where required, and information connected with an order.
• Payment information: Payment details are handled securely through authorised payment-processing services.
• Technical and usage information: Internet protocol address, browser details, device information, website activity, preferences, and survey responses.

Swanz uses personal information to provide, improve, and personalise the shopping experience and to communicate through the preferences selected by the customer.

• Confirming orders, payments, cancellations, exchanges, and shipping status.
• Responding to customer-support requests and transactional questions.
• Sending cart reminders, rewards, offers, or promotional updates where permission has been provided.
• Allowing customers to change communication preferences or opt out of promotional updates.

Swanz may share only the information required for trusted service providers to complete their assigned functions and support the shopping experience.

• Payment processing: Authorised checkout and payment services used to process transactions securely.
• Order fulfilment: Warehousing, courier, delivery, exchange, and order-tracking services.
• Website services: Hosting, security, analytics, customer support, and performance tools.
• Legal requirements: Information may be disclosed when required by applicable law or a valid legal process.

Advertising: Swanz may use advertising and remarketing services to display relevant promotions based on website activity, subject to consent choices and applicable law.

Cookies and similar technologies may be used to:

• Remember items placed in the shopping cart.
• Save website and shopping preferences.
• Measure website performance and improve usability.
• Support fraud prevention, security, and personalised content.

Browser controls can be used to block or delete cookies, although some website features may not work correctly after doing so.